Return & Exchange Policy

Return window

Retail orders can be returned or exchanged within 7 days of delivery. Please raise your request within this window by contacting us on WhatsApp or through the Contact page with your order number.

Return conditions

To be accepted, the item must be:

• Unused, unwashed and unaltered.
• In its original condition with all tags, labels and packaging intact.
• Free from stains, perfume, deodorant or pet hair.
• Returned with any accessories that came with it, such as dupattas, belts, hair bands or jackets.

Items that cannot be returned

For hygiene and safety reasons, some items are not eligible for return or exchange unless they arrive damaged or defective:

• Innerwear, socks, bibs and newborn essentials once the packaging is opened.
• Items marked final sale or bought at a clearance discount.
• Customised, altered or made-to-order pieces.
• Gift cards.

Exchanges

You can exchange an item for a different size of the same style, subject to availability. If the new item is priced differently, we will collect or refund the difference. If the size or colour you want is unavailable, you may choose a different style, store credit or a refund.

How to return an item

Returning is easy:

• Contact us within 7 days of delivery with your order number, the item, the reason for return and clear photos of the item.
• Once approved, we'll share the return address or arrange a reverse pickup where available.
• Pack the item securely in its original packaging with all tags attached.
• When the item reaches us and passes inspection, we will process your exchange or refund as per our Refund Policy.

Damaged, defective or wrong items

If you receive a damaged, defective or wrong item, please contact us within 48 hours of delivery with photos and, ideally, an unboxing video. We will arrange a free replacement or a full refund, including shipping charges.

Wholesale orders

Wholesale size sets are sold on a final-sale basis and cannot be returned for change of mind or slow sales. Please check your shipment on delivery. Manufacturing defects, damaged pieces or short supply must be reported within 48 hours of delivery with photos and an unboxing video, before the pieces are used, washed, tagged or sold. Approved claims are settled by replacement, credit note or refund for the affected pieces.

Return shipping

For change-of-mind returns and size exchanges, the customer pays return shipping, or a reverse-pickup fee may be deducted. Return shipping is free when an item arrives damaged, defective or incorrect.